Terms & Conditions
TERMS AND CONDITIONS OF USE.
This page states the Terms and Conditions under which you use www.candy-boutiquehull.co.uk or candy-boutique-womenswear.myshopify.com. Candy Boutique is the Trading Name of Candy B (Candy B T/A Candy Boutique) who operates the website www.candyboutiquehull.co.uk or candy-boutique-womenswear.myshopify.com. Please note that any use of this website means that you agree to the following Terms and Conditions.
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms & Conditions and our Privacy Policy. If you are under 18 you must let your parent or guardian know about Candy Boutique’s Privacy Policy and Terms & Conditions before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18.
GENERAL
This website transacts in the following currencies, dependent on the shipping country:
GBP USD EURO JPY AUD CA HK CNY DKK KRW RUB SEK SGD TWD All other currencies are approximate conversions for display purposes only.
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.
Payments can be made using any of the methods listed in the below payments section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.
YOUR AGREEMENT WITH WWW.CANDYBOUTIQUEHULL.CO.UK
These Terms and Conditions along with our Invoice and Privacy Policy constitute the agreement between you and us relating to the provision of goods you have offered to purchase. These conditions supersede all other proposals both aural and written.
Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.
This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.
PRICING
We strive to ensure that all information on our website is accurate, but on occasion, we may discover an error in the pricing of a product. We reserve the right to cancel any orders for products that were advertised at an incorrect price and are not obligated to accept or fulfil the order. If you have already paid for the product and we are unable to fulfil your order, we will promptly issue a refund.
If the product is recalled while in transit, we will process your refund once we have received the product back.
We strive to ensure that all information on our website is accurate, but on occasion, we may discover an error in the pricing of a product. We reserve the right to cancel any orders for products that were advertised at an incorrect price and are not obligated to accept or fulfil the order. If you have already paid for the product and we are unable to fulfil your order, we will promptly issue a refund. If the product is recalled while in transit, we will process your refund once we have received the product back.
If we find that a product you have ordered has been priced incorrectly, we will contact you via email to inform you that we have not accepted your order, and any relevant part of your order will be cancelled.
PAYMENT INFORMATION
We have a variety of payment options available to make your shopping experience smooth and hassle-free! We use the Shopify platform to power our website and as such we utilise the payment methods available to us as provided by Shopify. You can choose from the following payment methods:
MasterCard, Visa, American Express, PayPal, Klarna, Afterpay, JCB Discover, Diners Club, Maestro, Apple Pay, Google Pay and Shop Pay. What's more, you can also use a Candy Boutique online gift card to pay for your online order.
Payment can be made using only the methods above, and payment for your full order will be taken immediately. The total amount you pay is the same regardless of the payment method.
All payments are secure and handled by Shopify.
Our policy regarding Klarna orders is that we cannot accommodate exchange requests upon the return of goods. Instead, we will issue a full refund for the returned items.
|
STORE CREDIT & GIFT CARDS
Gift cards and credit notes, both for stores and online are valid for 12 months from the date of issue. Unfortunately expired gift cards and credit notes can not be used in store or online or refunded in any way. Any remaining credit would be forfeit so please ensure you redeem your gift card or credit note within the 12 months from date of issue to avoid this.
DELIVERY
We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third-party factors, that may cause delays.
Our delivery policy provides customers with the ability to have their goods shipped to a recipient, ship to shop or left in a safe place of their choosing. Goods shipped to a recipient of your choosing will require a signature unless consent has been provided to deliver the goods to a safe place.
If you have specified a recipient other than yourself for delivery purposes or have consented to our delivery partners leaving your goods in an alternative location, you acknowledge that evidence of a signature by them or photographic confirmation at the delivery address will serve as evidence of delivery and fulfilment by Candy Boutique. As a result, the responsibility for the goods will be transferred to you in the same manner. It is important to note that the goods become your responsibility from the time we deliver them. Our organisation takes pride in delivering your purchases safely and on time. We appreciate your cooperation in adhering to our delivery policy.
|
OUR RETURNS POLICY
Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose the completed Returns form with your goods, as no form may result in taking longer to process the return.
Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please note - The above information relates only to returns on good purchased through the Candy Boutique website, not at any of our physical retail stores. Please see in-store for such information.
In the event of fraudulent activity and unusual or suspicious activity, we may have to withhold issuing a refund, and we reserve the right to block your account and any associated accounts without notice. Some examples of suspicious activity may include but are not limited to: claims relating to orders not being received, items missing, ordering and returning excessive amounts of products, unusual patterns of returns activity, suspected wear and tear on clothing items, and returning items that do not match the original order. If your account has been deactivated due to suspicious activity, and you need to make a valid return, please contact our customer service team.
TAX
The overriding principal which drives our tax strategy is to pay the correct amount of tax in the correct jurisdiction at the correct time. This is reinforced by the following tax objectives:
Comply with relevant laws and regulations in relation to all taxes. This applies not only to the letter of the law but also the intent of the law. Maintain a transparent and collaborative relationship with HMRC and overseas tax authorities. This includes proactively approaching HMRC to discuss potential issues and gain certainty on tax positions. Report and pay all tax liabilities in an accurate and timely manner. Take a balanced approach to tax planning, ensuring that transactions are not undertaken solely to create a tax advantage. Candy Boutique does not pursue aggressive tax planning and the business is structured in an efficient manner based around the commercial needs of the business.
INFORMATION ON THE WEBSITE
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness, or reliability of information, opinions, research information, data and/or content contained on the website and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice, and the information contained on this website is offered for information purposes only and is not intended for trading purposes. If you find an error or omission at this site, please let us know.
TRADEMARKS
The trademarks, names, logos, and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
WARRANTIES
The Website Owner makes no warranties, representations, statements, or guarantees (whether express, implied in law, or residual) regarding the website.
CONFLICT OF TERMS
If there is a conflict or contradiction between the provisions of these website Terms and Conditions and any other relevant Terms and Conditions, policies or notices, the other relevant Terms and Conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
SEVERABILITY
Any provision of any relevant Terms and Conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness, or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant Terms and Conditions, policies and notices shall remain in full force and effect.